RMTC Policies 

Child Protection Policy

RMTC is committed to keeping children healthy and safe.  We may share information with appropriate agencies (such as health and education providers or other agencies involved with a child’s life) if sharing that information will protect or improve the safety, health or well-being of a child.  Our agency by law can always share information with Oranga Tamariki – Ministry for Children and the Police.

  • The welfare and interests of the child or young person are the first and paramount considerations in notification.
  • Suspected and actual abuse of a child must be responded to and recorded appropriately.
  • Effective child protection requires a full and accurate and prompt sharing of information ( as permitted within the law )
  • Child abuse means the harming (whether physically, emotionally or sexually), ill treatment, abuse, neglect or deprivation of any child or young person. (Section 2, CYP&F Act).
    • Signs of abuse can be:  physical signs, behavioural concerns, developmental delays or changes, the child talking about things that indicate abuse, the family environment.
    • It is the duty of all therapists and staff of the RMTC to be aware of Child Protection issues and the procedure to follow.  
    • No decision or actions in respect of suspected or actual child abuse are to be made by any staff member in isolation unless there are immediate concerns for the safety of the child.
    • Staff must talk to the Clinical and Centre Director as soon as they have any concerns.  (If the Clinical and Centre Director is not available, discuss with the Finance and Administration Manager.

Cancellation Policy & Notice Period

The Centre requires 24 hours’ notice for the cancellation of a session or the session will be charged for. The exception is in the case of genuine illness when an unwell client would gain no benefit from the session and would also risk passing illness and disease onto the team and other clients. In all other circumstances the session will be charged for.

When sessions are cancelled by the Centre there is no charge. The therapist will make every effort to provide a make-up session at a later date.

Clients come to the Centre for anything from a few months to several years. If a decision has been made to end therapy a notice period of four weeks must be given. This enables an appropriate ending process for the client and therapist. If less than four weeks’ notice is given these final sessions will still be invoiced unless there are exceptional circumstances.


Sickness Policy

A client should stay home when …

  • VOMITTING: If they have vomited two or more times in the last 24 hours.
  • DIARRHOEA: Defined as 3 or more watery stools in 24 hours, we ask that all clients are symptom free for 24 hours before returning to sessions.
  • EYE INFECTION: If they have an eye infection – thick mucus or pus draining from the eye.
  • COUGHS AND COLD: If the client has a persistent cough, a continually running nose or a sore throat, with a fever or swollen glands.
  • FEVER: Clients should be fever-free, without the use of fever reducing medications, for 24 hours before coming to music therapy. A fever is defined as over 100°F.
  • COMMON CHILDHOOD DISEASES: A client should remain home until they are no longer contagious for diseases such as chicken pox, Hand, Foot and Mouth etc.
  • RASH, LICE, NITS: They have a body rash, especially with fever or itching, lice or nits.

A client may attend when …

  • They have an upper respiratory infection without a fever. If they have a persistent cough or a constant runny nose however we would prefer they stay home. To prevent the spread of diseases we encourage covered coughs and sneezes where possible.

Health & Safety Policy

The Raukatauri Music Therapy Trust is committed to protecting staff, property, environment and other people, including the general public, from accidental injury or damage by the work we perform. We recognise the absolute necessity of adopting safe working practices and operate with the highest standards of safety and quality. We are resolute in our focus to keep all staff, contractors and all other parties associated with our operation safe.

The Raukatauri Music Therapy Trust has a comprehensive Health & Safety policy which has been produced via a collaborative approach, enabling a greater chance of achieving excellence in Health and Safety. The whole team from the Trustees to the staff to volunteers all have an important part to play in maintaining what is a non-negotiable and on-going focus on Health and Safety. Health and Safety literature is available to all staff at all times, from employment start and induction and throughout their time with us, and all relevant information is displayed on notice boards. Furthermore our Health and Safety policy and procedures will be continually assessed and reviewed, with all team members encouraged to participate, and as necessary all notices and information updated and changed in all relevant areas.